Privacy Policy

Rabbit Hole Quest Craft LLC

Last Updated: June 15, 2026

This Privacy Notice explains how Rabbit Hole Quest Craft LLC ("we," "us," or "our"), a California limited liability company, collects, uses, discloses, and protects Personal Information in connection with your use of our website at https://www.rhqc.co (the "Site") and your purchase of products from us. We are committed to protecting your privacy and handling your information transparently and responsibly. For questions, contact us at support@rabbitholequestcraft.com.

Definitions

Personal Information: Information that identifies, relates to, or could reasonably be linked with a particular individual or household.

Processing: Any operation performed on Personal Information, including collection, storage, use, disclosure, or deletion.

Service Provider: A third party that processes Personal Information on our behalf, strictly for purposes we direct and under contractual obligations consistent with this Notice.

The Information We Collect

We collect Personal Information to process your orders, operate our Site, provide customer service, and comply with legal obligations. The following describes the categories of Personal Information we collect.

Personal Information

Information you voluntarily provide to us, including: (a) identifiers such as name, shipping and billing address, email address, and phone number; (b) information you provide when you inquire about us through our Site; (c) information you provide when you opt in to receive marketing and other information from us and (d) any other information you choose to provide to us through our Site or other communications. We use this information to process and fulfill your orders, send order confirmations and shipping notifications, respond to inquiries, and send marketing communications where you have opted in.

Payment and transaction information

This information is collected when you make a purchase. It includes order history, items purchased, and transaction amounts. We use this information to process payments and maintain purchase records. Payment card details (card number, expiration date, CVV) are collected and processed directly by our payment processor and are not stored on our systems.

Device and usage information

We use third-party analytics tools, including Squarespace’s analytics tools and Google Analytics, to help us understand how visitors interact with our Site. These tools collect information such as your IP address, browser type, device type, pages visited, time spent on the site, and general location information, which is used in aggregate to improve our Site and services. We use cookies or similar technologies to collect this information.

Customer service communications

We collect this information when you contact us by email, phone, or through our Site. It includes the content of your messages and any information you provide when reporting a problem or requesting assistance. We use this information to resolve your inquiries, improve our service, and maintain records of customer interactions.

Information We Do Not Collect

We do not collect Social Security numbers, driver's license numbers, precise geolocation data, biometric data, health or medical information, or the contents of your private communications. Our Site is not directed to individuals under the age of 16. We do not knowingly collect Personal Information from children under the age of 16. If we learn we have inadvertently collected information from a child under 16, we will delete it promptly.

Cookies and Website Analytics

We use cookies and similar tracking technologies to operate our Site and understand how visitors use it. Cookies are small text files placed on your device. We use the following types:

Essential cookies: Required for the Site to function, including maintaining your shopping cart and processing your order. These cannot be disabled.

Analytics cookies: We use two analytics tools: Google Analytics and Squarespace’s built-in analytics. Both collect information about how visitors use our Site, such as pages viewed and time on site, and may use cookies or identifiers that could be used to recognize returning visitors. You can opt out of Google Analytics data collection by installing the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout. Note that this add-on applies only to Google Analytics and does not affect Squarespace’s native analytics.

Marketing cookies: With your consent, we may use cookies to tailor marketing content. Consent is obtained through the cookie banner displayed on your first visit to our Site. You can withdraw consent at any time by clicking the “Cookie Preferences” link at the bottom of the page.

How We Share Your Personal Information

We do not sell your Personal Information. We disclose analytics data to Squarespace as part of its built-in analytics; Squarespace receives this data as our Service Provider and is contractually prohibited from using it for its own advertising purposes. We also use Google Analytics, which transmits visitor data to Google LLC, where it is processed under Google's own privacy policy (policies.google.com/privacy). Google acts as an independent data controller with respect to this data and not as our Service Provider. Subject to the foregoing, we disclose Personal Information only in the following circumstances:

Service Providers: We share Personal Information with third-party Service Providers who assist us in operating our business, including payment processors, shipping carriers, email marketing platforms, IT services, and customer service tools. These providers are contractually required to use your information only to perform services on our behalf and may not use it for their own purposes.

Legal requirements: We may disclose Personal Information when required by law, court order, subpoena, or other legal process, or when we believe disclosure is necessary to protect our legal rights, prevent fraud, or protect the safety of our customers or others.

Business transfers: If we are involved in a merger, acquisition, asset sale, or bankruptcy, your Personal Information may be transferred to the successor entity. We will provide notice as soon as practicable if your information becomes subject to a materially different privacy policy.

With your consent: We may share your information for any other purpose with your explicit consent.

How We Protect Your Personal Information

We implement reasonable administrative, technical, and physical safeguards designed to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. These include SSL/TLS encryption for data transmitted between your browser and our Site, access controls limiting employee access to Personal Information on a need-to-know basis, and regular review of our security practices. Despite these measures, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

How Long We Retain Your Information

We retain Personal Information for as long as necessary to fulfill the purposes described in this Notice, unless a longer retention period is required by law. Order and transaction records are retained for a minimum of seven years for tax and accounting purposes. Device and usage information collected through cookies is retained in accordance with each tool's applicable data retention settings. Customer service records are retained for three years. Marketing contact information (such as email addresses collected through opt-in) is retained until you unsubscribe or withdraw consent, after which it is deleted within 30 days. When we no longer need Personal Information, we securely delete it, or anonymize it in a manner that prevents re-identification. Where we anonymize rather than delete, the resulting data is no longer Personal Information subject to this Notice.

Do Not Track Signals

Our Site does not currently recognize or respond to browser-initiated Do Not Track signals.

Third-Party Links

Our Site may contain links to third-party websites, social media platforms, or payment processors. These third parties operate under their own privacy policies, which we do not control and are not responsible for. We encourage you to review the privacy policy of any third-party site you visit.

Updates to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, the services we offer, or applicable law. We will post the updated Notice on this page and update the "Last Updated" date at the top. If changes are material, we will provide more prominent notice, such as an email notification or a banner on our Site. Your continued use of our Site or services after the effective date of any changes constitutes your acknowledgement of the updated Notice.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Notice or our data practices, please contact us: