1. Agreement to Terms

These Terms of Sale ("Terms") govern your purchase of products ("Products") from Rabbit Hole Quest Craft LLC ("we," "us," or "our") through our website. By completing a purchase, you agree to be bound by these Terms. These Terms apply to all orders placed through our website, regardless of your location.

You must be at least 18 years old to purchase from us. By placing an order, you represent that you are 18 or older and have the legal capacity to enter into a binding agreement.

2. Orders and Order Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order at our sole discretion. An order confirmation email acknowledges receipt of your order but does not constitute acceptance. A binding contract is formed only when we ship the Product and provide a shipping confirmation.

We reserve the right to cancel orders at any time before shipment — including after a confirmation email has been sent — due to stock unavailability, pricing errors, suspected fraud, or any other reason. If we cancel your order, we will issue a full refund to your original payment method.

3. Products and Descriptions

We make reasonable efforts to display Products accurately, including colors, dimensions, and features. However, we do not guarantee that your screen's display of colors or details will be accurate. Product descriptions are provided for general informational purposes and are subject to change without notice.

All Products are subject to availability. We reserve the right to discontinue any Product at any time. We are not liable for unavailability of Products after an order is placed.

4. Pricing and Payment

All prices are listed in US dollars (USD) and are exclusive of applicable taxes, shipping, and handling fees.

Payment is due at the time of purchase. We accept major credit and debit cards. Payment is processed by a third-party payment processor, and by completing a purchase you agree to be bound by that processor's terms. We do not store your full payment card information and are not responsible for the acts or omissions of our payment processor.

We reserve the right to change prices at any time without notice. The price charged will be the price displayed at the time you place your order, except in the case of a pricing error.

5. Shipping and Delivery

We ship to addresses within the United States. Title and risk of loss for Products pass to you upon our delivery of the Product to the carrier. We are not responsible for loss, theft, or damage to Products after they have been handed to the carrier.

Shipping charges are calculated at checkout and are non-refundable unless the return is due to our error or a defective Product.

6. No Returns

All sales are final. We do not accept returns or exchanges, except as required by applicable law or in the case of a defective or incorrectly shipped Product. If you receive a defective or incorrectly shipped Product, contact us within fifteen (15) days of delivery at support@rabbitholequestcraft.com. We will arrange a replacement or refund at no additional cost to you.

7. Intellectual Property

You acknowledge and agree that the Products were designed and developed by us and that all intellectual property rights in and to the Products, including but not limited to patents, copyrights, trademarks, trade secrets, and proprietary methodologies used in, embodied by, or arising out of the Products are and shall remain our sole and exclusive intellectual property.

8.  Use of Products at Third-Party Locations

Our Products are designed for use at third-party venues and locations ("Third-Party Locations") that are independently owned and operated. By purchasing a Product, you acknowledge and agree that:

(a) Access to Third-Party Locations may require payment of an admission fee or other charges imposed by the venue operator, which are your sole responsibility;

(b) Third-Party Locations may have their own rules, policies, and codes of conduct that you are required to comply with as a condition of entry or participation;

(c) You are solely responsible for the supervision of any minor children or other individuals in your party at all times while at a Third-Party Location. 

(d) We do not own, operate, manage, or control any Third-Party Location, and we have no authority over the policies, operations, or physical conditions of any such location; and 

(e) We are not liable for any changes to a Third-Party Location — including changes to its physical layout, features, accessibility, or availability — that may affect your ability to use or enjoy our Products.

Your purchase of a Product does not guarantee access to any Third-Party Location or ensure that any Third-Party Location will be suitable for use of the Product at the time of your visit.

9.  Assumption of the Risk

By purchasing and using our Products, you acknowledge that use of the Products may involve certain risks, including physical activity, interaction with unfamiliar environments, and use at Third-Party Locations. You voluntarily assume all risks associated with the use of our Products, whether known or unknown, foreseeable or unforeseeable, including but not limited to the risk of personal injury, property damage, or loss. 

The Products may contain small parts. Keep them out of reach of children under 3 years of age.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE ARE NOT RESPONSIBLE FOR ANY INJURY, LOSS, OR DAMAGE OF ANY KIND ARISING FROM OR RELATED TO YOUR USE OF OUR PRODUCTS.

10. Warranties and Disclaimers

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO YOUR PURCHASE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR PURCHASE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. Indemnification

You agree to defend, indemnify, and hold us and our officers, directors, employees, agents, licensors, and successors (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

(a)     your breach of these Terms;

(b)    your misuse of any Product or use of any Product in a manner inconsistent with its intended purpose or our instructions;

(c)     your violation of any applicable law, regulation, or ordinance;

(d) your activities at any Third-Party Location, including your failure to comply with any Venue Policies, your conduct toward other participants or venue staff, or any injury or property damage you cause at a Third-Party Location;

(e) any claim brought by a third party — including another participant, a venue operator, or a bystander — arising from or related to your use of our Products; and

(f) any injury to, or claims brought by or on behalf of, any minor child or other individual you bring to a Third-Party Location in connection with use of our Products.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with us in asserting any available defenses. You may not settle any matter that imposes obligations on, or releases claims against, the Indemnified Parties without our prior written consent. We will use reasonable efforts to notify you of any such Claim upon becoming aware of it. 

13. Privacy

Your purchase is subject to our Privacy Notice, available here, which is incorporated into these Terms by reference. Our Privacy Notice describes how we collect, use, and share your personal information. 

14. Choice of Law; Venue; and Attorneys’ Fees.

These Terms are governed and interpreted under the laws of the State of California, without regard to conflicts of law, and jurisdiction shall lie exclusively in a court of competent jurisdiction in Riverside County, California. In any litigation or other proceeding by which one party either seeks to enforce its rights under these Terms (whether in contract, tort, or both) or seeks a declaration of any rights or obligations under these Terms, the prevailing party shall be awarded its reasonable attorneys’ fees, and costs and expenses incurred.

15. California Consumer Rights

California residents who have a complaint that is not satisfactorily resolved may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

16. Electronic Communications and Signatures

By completing a purchase, you consent to receive order confirmations, receipts, and other communications from us electronically. You agree that electronic records satisfy any legal requirement that such communications be in writing. Your affirmative click of the acceptance checkbox constitutes your electronic signature to these Terms.

17. Miscellaneous

a. Force Majeure. We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials. 

b. Waiver. Any waiver or failure to enforce any provision of these Terms on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.

c. Severability. If any provision of these Terms is held invalid or unenforceable, that provision shall be construed in a manner to reflect, as nearly as possible, the original intention of the parties, and the remaining portions shall remain in full force and effect.

d. Integration. These Terms, together with our Privacy Notice, represent the final and only agreement between us and you regarding your purchase of the Products.

e. Survival.  The following provisions, and any other obligations which by their nature should survive, will survive the expiration, cancellation, or termination of these Terms: Section 7 (Intellectual Property); Section 9 (Assumption of Risk); Section 10 (Warranties and Disclaimers); Section 11 (Limitation of Liability); Section 12 (Indemnification); and Section 14 (Choice of Law; Venue; and Attorneys' Fees).

f. Updates to these Terms: We may update these Terms at any time. The version displayed at the time of your purchase governs that transaction. We recommend saving or printing a copy for your records.

18. Contact Us

If you have any questions about your order, the Products, or these Terms, please contact us:

Rabbit Hole Quest Craft LLC

Email: support@rabbitholequestcraft.com

Mail: Rabbit Hole Quest Craft LLC, 490 Leah Naomi Dr, Corona, CA 92882